> The security requirements probably could not be met by telecommuters.
I don't see why not. VPN plus appropriate admin lockdowns on the computers being used by the telecommuters should work. That's how other security-conscious businesses do it.
That assumes the call centre isn't entirely filled with 12 year old ex-governemnt auction underpowered desktop computers running pirated copies of Win7, instead issuing staff with modern remotely managed laptops...
I don't see why not. VPN plus appropriate admin lockdowns on the computers being used by the telecommuters should work. That's how other security-conscious businesses do it.